Dear Employer and Employee,

In response to the continued rise of COVID-19 infections in the Western Cape, the BIBC offices will only open for *limited services as from 18 January 2021 during the hours of 08h00 to 15h15.

Clients are strongly urged to communicate with the BIBC via email at This email address is being protected from spambots. You need JavaScript enabled to view it.   An SMS facility will be available shortly.

The *limited services which will be offered at the various BIBC offices are:

• Medical Aid contribution payments

This entails persons who want to make payment for medical aid contributions and to update their medical aid date so that they are able to use their medical aid for treatment by medical facilities.

• Funeral and Death Claims

Someone coming to report a death and to submit the necessary documents for the death claim and to enable the matter to be submitted for the funeral cover to be paid out in order to bury the deceased person.

• Retirement Claims

Someone coming to submit the necessary documents for members having reached retirement age (retirement claims only). This is so that the matter can be processed in order for the person to receive their pension.

• Non-Receipt of Employee 2020 Holiday Fund Payment

This is where the employee worked during the 2020 benefit year and should have had benefits on the system, but did not receive a payment from the BIBC due to :

• No or incorrect banking details or e-wallet card
• Benefits paid in accordance with a payment plan
• On the error list due to not being registered correctly or information incorrectly supplied to the BIBC
• Employer paid over benefits late to the BIBC

NB :     This is only to help employees where the money has been received by the BIBC and the employee was not paid out in December 2020.

All other matters must be either dealt with via e-mail or the person must phone the office and we can deal with it via the telephone – please use the numbers provided above.

Notification regarding urgent closures of any of our offices are sent via email to employers and via SMS to employees. If you are not receiving these notifications, this means that your contact details are not correct on our system. Please email This email address is being protected from spambots. You need JavaScript enabled to view it. to request a copy of the latest communication and to update your record.

Regards,
Pearl Pugin (Secretary)